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SOGO KOBE

List of floor guide & brands

Business Hours and Information

Open from 10:00 a.m. to 8:00 p.m.
(restaurant area varies according to stores.
Please confirm in each shop introduction page)

Address and Phone Number

ZIP 651-8511
8-1-8, Onoedori, Chuo-ku, Kobe, Hyogo, JAPAN
TEL: 078-221-4181 (main)

FloorMap

Information Service

Tax Free Services
SHOP TAX FREE

Tax Exemption Procedure

Our store charges 1.1% of the payment of the products exempt from tax as commission. We kindly ask for your understanding.
The consumption tax refund system for overseas travelers was revised on July 1 (Sun), 2018, Purchase amounts for "general goods" and "consumables" may now be combined, provided that the "general goods" are also specially packaged.

Target Applicants

Those who have made purchase at this store and do not reside in Japan(representatives may not apply)

  • Customers with foreign nationality who do not have residential qualification in Japan and have been staying for a period of less than 6 months
    ※Date of re-entry to Japan does not apply
  • Persons with Japanese citizenship who have left the country to live overseas for two years or more and are now temporarily staying for a period of less than 6 months

Application Period

Only on the day of purchase(within business hours)

Applicable Goods

Goods purchased for the purpose of personal use (does not apply for commercial purposes)
Goods that will be taken out when leaving Japan

General Goods

Must be taken out of Japan within 6 months since the date of entry
Shoes,bags,clothing,watches,jewelries, etc.

Consumable Goods

Must be taken out of Japan within 30 days since the date of purchase
Foods beverages, cosmetics,medicines, etc.(Excludes repair costs,processing costs)

Conditions regarding total amount
  1. Purchase amounts for general goods and consumables may be combined.

    For purchases between 5,000 and 500,000 Yen (before tax)

  2. If combining purchase amounts, general goods must meet the same requirements as those listed for consumables, including special packaging.
General Goods

5、000 Yen or more (before tax)

Consumable Goods

For purchases between 5,000 and 500,000 Yen (before tax)

Refund Method

Cash (Japanese Yen)

Packaging

Goods will be packaged according to the method specified by the country.
Please do not open until leaving Japan.
Tax will be charged if consumed in Japan.

Necessary Items
  1. Passport of the applicant(copies are unaccepted/entry stamp(approval stamp))

    "Overseas resident visa" or "ID card" is necessary for Japanese nationals residing overseers

    "Crew member’s landing permit " is necessary for flight crew members

  2. Purchased goods
  3. Purchase receipt (handwritten or automatically issued receipts are unaccepted)
  4. Used credit card (only if used for purchasing)

    The name on the credit card and passport must be the same

    Corporate credit cards are unaccepted

Goods Excluded from Tax Exemption

Purchased goods at certain specialty stores and other stores such as LOFT、Kinokuniya, Bookstore, Hyogo Furusatokan.

  • Please be aware that handling fees received can not be returned even when returning a product.
Available settlement method
  • WeChatPay
  • ALIPAY
  • Union Pay Card
  • DC Card
  • UFJ Card
  • NICOS Card
  • JCB
  • UC Card
  • VISA
  • Master Card
  • AMERICAN EXPRESS
  • Diners Club

  ※WeChatPay, ALIPAY are available only in the cosmetics section.

ATM/ Seven Bank
The Basement floor
7bank
Free Wi-Fi Service "Seven Spot"

Seven Spot Wi-Fi Service is a free Wi-Fi (wireless LAN) service that can be used free of charge.
After registering for internet service, you can easily gain access from inside our store.

7spot Free Wi-Fi